PRIVACY POLICY

1. Information We Collect
 

When you visit or purchase from our website, we may collect the following information:
 

Personal Information

• Full name.

• Email address.

• Billing and shipping address.

• Phone number, if provided.

• Order and purchase history.
   

Payment Information
 

Payments are processed through third-party payment providers. tnt.snowwear does not intend to store complete payment card details on its own systems.
 

Payment providers may collect and process payment information according to their own privacy policies.
 

Technical Information
 

When you browse our website, certain technical information may be collected, including:
 

• IP address.

• Browser type and device information.

• Pages visited and website interactions.

• Cookies and similar tracking technologies.
   

2. How We Use Your Information
 

We collect and use personal information for legitimate business purposes, including:
 

• Processing and fulfilling orders.

• Managing payments and shipping.

• Communicating order confirmations and delivery updates.

• Responding to customer inquiries.

• Managing returns, refunds and warranty claims.

• Improving our website and customer experience.

• Preventing fraud and protecting website security.

• Sending promotional emails and marketing communications, where permitted and with the required consent.
   

We only use personal information for purposes that have been disclosed to you or otherwise permitted by applicable law.
 

3. Sharing Your Information
 

tnt.snowwear does not sell customers' personal information.
 

We may share necessary information with trusted third-party service providers that help us operate our business, including:
 

• Wix: Website hosting and ecommerce platform.

• Payment processors: To securely process transactions.

• Shipping carriers: To deliver customer orders.
   

These providers may process information on our behalf or for their own purposes, depending on the service involved.
 

We may also disclose information when required by law or when necessary to protect our legal rights and security.
 

4. Cookies & Tracking Technologies
 

Our website may use cookies and similar technologies to:

• Ensure proper website functionality.

• Remember customer preferences.

• Understand website traffic and performance.

• Support advertising and marketing activities, where applicable.
   

You may be able to manage or disable cookies through your browser settings or the cookie preferences available on our website.

Certain cookies may be necessary for the proper operation of the website.
 

Where required, we will obtain consent before using non-essential cookies or tracking technologies.
 

5. Data Storage & Security
 

We take reasonable administrative, technical and organizational measures to protect personal information against unauthorized access, disclosure, alteration or destruction.
 

Personal information may be stored or processed through third-party service providers, including providers located outside Quebec or Canada.
 

Where required by applicable law, tnt.snowwear will assess the privacy implications of transferring personal information outside Quebec and take appropriate measures to protect it.
 

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, subject to applicable legal and business recordkeeping requirements.
 

6. Your Privacy Rights
 

Depending on applicable law, you may have the right to:
 

• Request access to your personal information.

• Request corrections to inaccurate or incomplete information.

• Withdraw consent to certain uses of your information.

• Request the deletion of personal information where legally permitted.

• Request information about how your personal information is collected, used and shared.
   

We may need to verify your identity before processing certain requests.
 

7. Marketing Communications
 

If you subscribe to our newsletter or promotional mailing list, we may send you updates about:
 

• New product releases.

• Upcoming collections and limited drops.

• Promotions and special offers.

• tnt.snowwear announcements.
   

You may unsubscribe from promotional emails at any time by using the unsubscribe link included in our emails.
 

Unsubscribing from marketing communications will not prevent us from sending necessary transactional messages, such as order confirmations or shipping updates.
 

8. Children's Privacy

Our website is not intended to knowingly collect personal information from children under the age of 14 without the consent of a parent or legal guardian, as required by applicable Quebec law.
 

If we become aware that personal information has been collected in violation of applicable requirements, we will take appropriate steps to address the situation.
 

9. Changes to This Privacy Policy
 

tnt.snowwear reserves the right to update this Privacy Policy when necessary to reflect changes in our business practices, technology or applicable legislation.
 

Any updates will be published on this page with a revised "Last updated" date.
 

10. Contact & Privacy Officer
 

If you have questions about this Privacy Policy, wish to exercise your privacy rights or have concerns about how your personal information is handled, please contact through the : Contact Us page

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-Last updated: November 2026