Returns & Refund Policy

1. Return Window – 15 Days
 

Customers may request a voluntary return within 15 days of receiving their order.
 

To qualify for a voluntary return, products must meet the following conditions:
 

• The product must be unused and unworn.

• The product must be in its original condition.

• All original tags and packaging must be included.

• Proof of purchase must be provided.
   

Products showing signs of use, damage or alteration are not eligible for voluntary returns due to a change of mind.
 

These conditions do not restrict any legal rights relating to defective or non-conforming products.
 

2. How to Request a Return
 

To initiate a return, customers must contact tnt.snowwear with:
 

• Their original order number.

• The product they wish to return.

• The reason for the return.
   

Our team will review the request and provide instructions for the return process.
 

Please do not ship products back before receiving return instructions.
 

3. Return Shipping Costs
 

For voluntary returns due to a change of mind or personal preference, return shipping costs are the responsibility of the customer.
 

If a product is defective, incorrect or does not conform to the purchase agreement, tnt.snowwear will handle the situation in accordance with applicable consumer protection laws.
 

4. Exchanges
 

Customers may request an exchange within the 15-day return window, provided that:
 

• The product meets the voluntary return conditions.

• The requested replacement size or product is available.

• The exchange has been approved by our team.
   

If the requested size or product is unavailable, customers may request an eligible refund instead.
 

5. Refunds
 

Once an approved voluntary return has been received and inspected, customers will be notified of the outcome.

If the return is approved:
 

• The refund will be issued to the original payment method.

• The refund will generally cover the price paid for the returned product.

• Original shipping fees will not be refunded for voluntary returns, except where required by applicable law.
   

Please allow 5–10 business days for an approved refund to appear in your account, depending on your payment provider.
 

This processing estimate does not override any legally required refund deadlines.
 

6. Damaged, Defective or Incorrect Orders
 

If you receive a damaged, defective or incorrect product, please contact tnt.snowwear with:
 

• Your order number.

• A description of the issue.

• Clear photographs showing the problem, where possible.
   

Our team will review the situation and arrange an appropriate resolution.
 

Defective or non-conforming products are also subject to applicable legal warranties, regardless of the 15-day voluntary return window.
 

7. Important Legal Information
 

This Returns & Refund Policy does not limit or replace any consumer rights provided by applicable law.
 

Customers may have additional rights concerning defective products, delayed deliveries, cancellation of distance contracts and other circumstances under applicable consumer protection legislation.
 

Nothing in this policy is intended to exclude or restrict those rights.
 

8. Contact Information

For return requests, exchanges or refund inquiries, please contact us through the : Contact Us page

 

-Last updated: November 2026